01Cancellation procedure
To cancel, tell us in writing (email or WhatsApp) as early as possible. Cancellation takes effect on the day and time we receive your request during office hours.
Cancelling directly with a supplier does not cancel your Eurotour booking. Always notify us.
02Supplier-specific rules
Each supplier sets its own cancellation terms. We will show the conditions that apply to your booking in your quote and confirmation.
- Airlines: fare rules determine whether a ticket can be cancelled, changed or refunded
- Hotels: free cancellation periods vary and some rates are non-refundable
- Cruises: charges rise as the sailing date approaches
- Tours: charges depend on how close to departure you cancel
03Charges
Cancellation charges are the supplier’s charges plus any Eurotour service fee stated in your quote. We will tell you the total before you confirm cancellation.
04Non-refundable items
- Non-refundable fares and rates
- Visa application and embassy fees once submitted
- Travel insurance premiums once cover has started
- Service fees for work already completed
