01Eligibility
You may be eligible for a refund where the supplier’s rules allow it, where we cancel a service, or where a confirmed service cannot be provided. Refunds are limited to amounts we receive back from the supplier, less any non-refundable charges.
02Refund requests
Send your request in writing with your booking reference and the reason. We may ask for supporting documents, for example medical or airline notices.
03Processing timelines
After the supplier approves your refund we usually process it within 7 to 14 working days.
Airline refunds can take longer, sometimes several weeks, because they follow airline and clearing-house schedules.
04Payment method
Refunds are returned using the original payment method where possible. Bank or card charges and exchange-rate differences may affect the final amount.
05Partial refunds
Where only part of a booking is cancelled or only some services are refundable, we refund the eligible portion and explain the calculation.
06Disputed payments
If you believe a payment was charged in error, contact us at sales@eurotourgh.com with the details. Please contact us first so we can investigate quickly before you raise a dispute with your bank.
